Cancellation
Policy
Terms and Conditions
Orders for items that are in stock can be cancelled within 24 hours of purchase without any penalty. If you wish to cancel an order after this period, please contact our customer service as soon as possible. While we cannot guarantee cancellation for orders that have already been shipped, we will do our best to accommodate your request.
Stock Items
Due to the nature of made-to-order items, cancellations can only be accepted within 48 hours of placing the order. After this timeframe, we have likely already begun the production process and cannot halt it without incurring costs.
Made To Order Items
Refund
Policy
Terms and Conditions
We accept returns for refund within 30 days of delivery, provided the items are returned in their original condition and packaging. To initiate a return, please contact our customer service team to receive a return authorization and instructions.
Returns For Refund
Items must be returned in unused condition, with all original tags attached and in their original packaging. Items that are returned damaged, worn, or altered will not be accepted and will be sent back to the customer at their expense.
Condition of Returned Items
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
Refund Processing
Original shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is a result of our error (e.g., defective or incorrect item).
Shipping Costs
We offer exchanges in the case of defective or damaged products. If you need to exchange it for the same item, send us an email at [customer service email] and send your item to our studio address.