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Shipping Policy 

Welcome to Rollo Studio’s Fulfillment and Shipping Policy. We are committed to delivering our unique, 3D-printed lamps efficiently and securely to our customers worldwide. Below, you will find detailed information regarding our order processing, fulfillment timelines, shipping methods, and more.

Order Processing

Terms and Conditions

Once your order is placed, you will receive an order confirmation email. This email will provide details of your purchase and a unique order number. Please keep this email for your records.

Order Confirmation

Orders are typically processed within 2-3 business days. Processing time may vary during peak periods or for made-to-order items, which have a lead time as specified in the product description.

Processing Time


Terms and Conditions

Items available from stock are prepared for shipping as soon as the order is processed.

Stock Items

Products that are made-to-order require a lead time of up to 6 weeks, as each piece is crafted according to specific customer specifications. We appreciate your patience as we create your custom lamp with the utmost care and precision.

Made To Order Items

Shipping Methods

Terms and Conditions

We ship products within the Netherlands using PostNL, which typically delivers within 3-5 business days. All domestic shipments include tracking information that will be provided upon dispatch.

Domestic Shipping

International orders are shipped via UPS, which can take anywhere from 7-21 business days, depending on the destination. Please note that international shipments may be subject to customs delays and additional duties and taxes, which are the responsibility of the customer.

International Shipping

Expedited shipping options are available at an additional cost. Please contact our customer service for rates and delivery timelines specific to your order.

Expedited Shipping

Shipping Costs

Terms and Conditions

We offer free standard shipping on all orders over €50 within the Netherlands. For orders under this amount, a flat rate shipping fee of €10 applies.

Standard Shipping

Shipping fees for international orders are calculated based on the destination and the size/weight of the order. These fees will be calculated at checkout and displayed before you complete your purchase.

International Shipping Fees

Expedited shipping options are available at an additional cost. Please contact our customer service for rates and delivery timelines specific to your order.

Expedited Shipping

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track the delivery status of your order on the carrier’s website.



Terms and Conditions

In alignment with our commitment to sustainability, all products are packaged using eco-friendly materials that protect your purchase while minimizing environmental impact.

Sustainability Commitment

Our lamps are packaged with care to ensure they arrive in pristine condition. We use protective padding and sturdy boxes tailored to the size and shape of our products.

Secure Packaging

Delivery Issues

Terms and Conditions

In the rare event that your item is lost during shipping or arrives damaged, please contact us immediately at [customer service email]. We will work with you to resolve the issue, whether it be replacing the item or processing a refund.

Lost or Damaged Items

If your order has not arrived within the estimated delivery time, please check the tracking information and contact the carrier for further details. If you still require assistance, our customer service team is here to help.


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