questions, answered

U· Collection pieces are made to order: printed in our Valencia studio, painted professionally in Valencia, then assembled and grouted in the studio, in 4-6 weeks. In-stock pieces, such as the Aureole Sun VXS wall lights, are dispatched within 5 working days.

After dispatch: Spain 1-3 working days, European Union 2-6, UK, Switzerland and Norway 3-7, rest of the world 5-12. Every order ships from Valencia with a tracked, insured courier and you receive the tracking number by email.

A flat, insured rate per region, shown before you pay: Spain €25, European Union €60, UK, Switzerland and Norway €95, rest of the world €160. The U·001 side table is a larger parcel: Spain €45, EU €110, UK, Switzerland and Norway €170, rest of the world €290. Prices include IVA.

Shipments outside the EU may be subject to customs duties and import taxes, which are the customer's responsibility.

No. Every U· piece is painted to order, so any colour costs the same, whether it is one of our 35 curated colours or any RAL Classic or RAL Design code. See any RAL colour.

Screens vary, so treat the preview as a guide. We mix to the RAL reference and, for custom colours, confirm the match by email within 48 hours of your order. If we can't match it, you get a full refund.

Yes. Ask for a colour sample in any collection colour or RAL code and we'll post you a painted chip.

Send us the reference or a photo of the chip. We'll propose the nearest RAL code and confirm it with you before we paint.

Yes, within 30 days of delivery, including made-to-order pieces and custom RAL colours, in original condition and packaging. Email info@rollostudio.com for a return authorisation. Refunds are made to your original payment method within 14 business days; return shipping is deducted unless the return is our error. Full details in the refund policy.

In-stock orders can be cancelled within 24 hours of purchase, made-to-order pieces within 48 hours.

U· pieces use integrated LEDs, 2000K or 2700K, 3-12 W, all dimmable, with a concealed diffuser on the pendants. The Sand Editions use standard LED bulbs (G9 or E27). Aureole pieces come with 1800K, 2200K or 2700K bulbs, fitted and tested before they leave the studio.

The U· Collection is 3D printed in plant-based PLA, sanded, painted with a thick high-gloss clear coat over the colour, then assembled and grouted. The Sand Editions are 3D printed in quartz sand or sand composites. See 3D printed lighting.

Yes, on request, with spec sheets, drawings and FF&E data on every piece. See the trade page.

Yes, by appointment: Carrer de Fray Francisco Cabezas 13, 46019 València, Spain. Write to info@rollostudio.com or call +34 614 412 917. More on the showroom page.