Nothing in the U· Collection waits on a shelf. Each piece starts when you order it, in the colour you chose, which is why every colour costs the same and a single piece in a custom RAL code is no problem. Here is what happens in those weeks, and how to plan around them.
Lead times at a glance
| Piece | Status | Leaves the studio |
|---|---|---|
| U· Collection, all nine pieces | Made to order, any colour | Within 6 weeks, most in 4-6 |
| Aureole Sun VXS wall lights | In stock | Within 5 working days |
| Aureole Sun V1, V2, V3 | Made on request | By the date in your quote |
| Dune, Lavora and other sand pieces | On request | By the date in your quote |
A custom RAL code adds no lead time. The 6 weeks start when we confirm the colour with you.
What happens after you order a U· piece
- Colour confirmed. For a custom RAL code or a colour matched to your sample, we confirm the match by email within 48 hours of your order.
- Printed. Tile by tile, FDM printed in plant-based PLA in our Valencia studio.
- Sanded and filled. Every tile, before any colour goes on.
- Painted. Painted professionally in Valencia, in your colour, with a thick high-gloss clear coat over it.
- Assembled and grouted. The tiles are joined into one piece and grouted with real grout, left visible on purpose.
- Wired and checked. Every piece is assembled, wired and checked in the studio.
- Packed. Wrapped in black paper and boxed in the studio.
- Shipped. Insured and tracked from Valencia. We email you the tracking number when the piece leaves the studio.
Delivery after dispatch
| Zone | Working days after dispatch |
|---|---|
| Spain (mainland and Balearic Islands) | 1-3 |
| European Union | 2-6 |
| United Kingdom, Switzerland, Norway | 3-7 |
| Rest of the world | 5-12, plus customs clearance |
Your latest delivery date is the dispatch time plus the transit time for your zone, unless we agree another date before you pay. Outside the EU, import VAT, duties and clearance fees are not included in our prices and are payable by you. Full details are on the shipping page.
Planning around a date
- Count back from the day you need it. Six weeks for making, plus the transit time for your zone, plus a few days of margin.
- Need it sooner? The Aureole Sun VXS are in stock. For other pieces, expedited shipping is available on request.
- A project with a deadline. A trade quote sets the lead time and delivery for the whole order. Made-to-order work starts with a 50% deposit; see the trade page.
- An in-stock piece just sold. We tell you straight away. You can wait while we make a new one, in 4-6 weeks, or cancel with a full refund.
If you change your mind
In-stock pieces and U· pieces in one of our 35 studio colours can be returned within 30 days of delivery. A piece in a custom RAL code, matched to your sample or commissioned is made to your specification, so the legal right of withdrawal does not apply; if you cancel one, we keep only the costs we have actually incurred and refund the rest. Faults are always covered by the 3-year legal guarantee. See returns.
Questions
Why is it made to order?
Every U· piece is painted in the colour you choose, so nothing is made before you order. That is what lets any RAL colour cost the same, with no minimum.
Does a custom colour take longer?
No. The lead time is the same. For a custom RAL code, the 6 weeks start when we confirm the colour with you.
Can I get a piece faster?
The Aureole Sun VXS wall lights are in stock and dispatched within 5 working days. Expedited shipping is available on request.
How will I know when it ships?
We email you the tracking number when your piece leaves the studio.
Do you deliver outside Europe?
Yes, insured and tracked, worldwide. Outside the EU, import charges are payable by you. Our lamps are made for 220-240 V and EU rules, so for projects outside Europe ask us about local certification.
